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Below are a number of Help Topics for the SignMeUp.com, Inc. system. For fastest resolution, please check to see if your question is addressed in our Help. If you have read the topics and still cannot find the answer, please contact our Support Team (contact information is below).
SignMeUp.com provides online registration, membership management, donation collection and campaign contribution services for organizations, events, meetings and candidates. Although we work closely with our clients, we do not have information about each organization, event, meeting or candidate beyond what appears on the online Form. If you have a question not related to the online transaction, please contact the Administrator directly. The Administrator contact details are located on the front of the online Form (under "Questions - contact the Administrator") and on the on-screen and email confirmation.
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Question not listed?
If your question is not listed here, please use our online form to send us an email. Emails are answered rapidly and allow for a detailed response in writing. |
1. How do I search for events in my area?
SignMeUp.com provides online registration services for organizations, events and meetings. Search for events in your area by clicking on the 'Search' link located towards the top of the page in the blue navigation bar. You can search by Keyword (if you are looking for a specific event), and/or Activity Type, and/or State. Search results can be listed in date, activity type, or state order.
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2. What is this charge on my credit card statement?
SignMeUp.com provides online registration services for organizations, events and meetings. The charge on your credit card statement is the registration fee. To look up the charge, click here.
You must have the following:
- First four and last four numbers of your credit card
- Credit card expiration date (MM/YY)
- Amount of the charge
- Date of the charge
If you prefer, you may contact our Support Team. You must include your name, email address, and the above four pieces of information.
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3. I have extra charges on my online credit card statement
Please determine if the extra charge (or charges) on your online credit card statement is a pending charge. If so, your bank will cancel it in a few days. A pending charge appears, most likely, because you submitted incomplete or inaccurate information when submitting payment. Even if you received an error message, your credit card company will place a pending line item in your online statement. A final charge will be completed only for successful registrations for which you received a confirmation code.
If none of the charges is pending, please contact our Support Team. Make sure to include your name, email address, and the first and last four digits of your credit card number.
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4. I think I registered twice, what do I do?
If you received two confirmations with two different confirmation numbers, then you have submitted two separate registrations. Under our agreement with you and with the online registration form's Administrator, we are not permitted to refund a registration. Please contact the Administrator for resolution. You can find Administrator contact information on your screen and email confirmations, and on the front of the online registration form.
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5. Am I registered? I need confirmation information.
Please click here to request a copy of your email confirmation. Enter the email address that you used to register and the approximate date of your registration. If your registration attempt was successful we will email a copy of your confirmation within one hour.
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6. I'm getting an AVS error that says my address information does not match my card, even though I've input my correct address
To protect against credit card fraud, the billing address you input during the registration process is compared to the address your credit or debit card issuer uses for verification purposes. You may receive an Address Verification Service (AVS) error even though the billing address you input exactly matches the address on your credit or debit card statement. This is because many credit and debit card issuers subscribe to a service that maintains cardholder address information for fraud prevention purposes. Your card issuer is responsible for supplying and updating this information, and your verification address may not be updated.
When processing your registration, if your card issuer notifies us that the address you input does not match its verification address, you are not registered and you will not be charged for the transaction. However, you may have a "pending" line item for the charge amount on your statement. Your bank will cancel this pending item in a few days according to its schedule.
If you receive an AVS error on our website, there are a few things you can do to try to complete the registration:
-Ensure that the billing address you supplied is exactly the same as your card issuer’s verification address. If you recently moved try your previous address.
-Your card issuer may not have updated its records or notified the verifier of any changes. Contact your issuer to ensure that the verification address (as opposed to the mailing address) has been updated.
-Try a different credit/debit card.
-If available for this Form, choose to pay by check.
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7. I completed my registration but need to change my information.
The administrator has access to your registration information, and each administrator handles change requests differently. Please contact the administrator directly. You may find administrator contact information in several places, including:
- The front of the online registration form under the heading "Questions? Contact the administrator"
- If you have registered online, on your screen and email confirmations.
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8. I need help to complete my registration.
If you lost your Internet connection before submitting payment information or if you are getting an error message, please contact our Support Team and tell us:
- The specific message that appears
- The page you were on when you got stuck
- Also make sure to include your name, email address, and the event, membership, or subscription for which you were trying to register
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9. I have a question about the event, organization or subscription.
SignMeUp.com provides online registration services for organizations, events and meetings. Although we work closely with our clients, we do not have information about each organization, event, meeting or subscription beyond what appears on the online form. If you have a question not related to the online transaction, please contact the organizer directly.
The organizer details are located on:
- The front of the online registration form under the heading "Questions? Contact the administrator"
- If you have registered online, on your screen and email confirmations.
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